privacy policy

Privacy and Personal Information Protection Policy
Release/effective date: 2023/10/11

Preface Welcome to use the products and services (hereinafter referred to as the "Service") of "Clinico Care Official Website Shopping Platform" (hereinafter referred to as the "Platform")!
This platform and this service are built and provided by Kelijian Biotechnology Co., Ltd. (hereinafter referred to as "Kelijian" or "we").
We deeply understand and understand the importance of personal information to you. We will take corresponding security protection measures in accordance with relevant legal requirements and try our best to protect the security and controllability of your personal information. Therefore, we have formulated this privacy and personal information protection policy (hereinafter referred to as "this policy") to explain to you in detail how we collect, store, protect and use your personal information, as well as the query, update, maintenance and ways to protect this information so that you can understand our protection measures and make appropriate choices. Please read this policy carefully before using our products or services, and confirm that you understand and agree that we collect, store, protect and use your relevant information in accordance with this policy or the revised "Privacy and Personal Information Protection Policy". This policy contains The following:

1. Our purpose of collecting information
2. Information we may collect and store
3. How we protect your information
4. How we use your information
5. How do you manage your personal information?
6. Minors’ use of our services
7. Scope of application and adjustments of the privacy and personal information protection policy


1. Our purpose of collecting information
(1) Comply with legal regulations and save information related to your transactions with us.
(2) Fulfill the purchase contract obligations and perform product transportation, delivery and after-sales service.
(3) Understand your needs and preferences, and market and promote products and services suitable for you.
(4) Based on the provision of market analysis, prize giving activities, customer rights notifications and other related services.
(5) Maintain information security, maintain normal operation of the website, provide correct information, and continue to improve our products and services.
(6) Necessary to prevent fraud, prevent major harm to the rights and interests of others and promote public interests.

2. Information we may collect and store <br>When you use our products and services, we need or may need to collect and use your personal information and save it as relevant web logs, including the following:
(1)Search and browse information
1. The search keyword information you entered and the link you clicked;
2. The products you searched for and the content information you browsed;
3. The date and time you accessed this platform and used this service;
4. Records of web pages you browse, operating system, software version number, IP information, etc.
In order to bring you more convenient search services and continuously improve Kelijian's products and services, we may use browser network storage mechanisms and application data temporary storage to collect information on your device and store it locally. Such keyword information usually cannot individually identify you and is not within the scope of this policy.
(2) Login and registration information <br>If you log in to your account to become our user, you need to fill in your email address, and we will verify whether your identity is valid by sending a verification code to your email address. A new verification code will be sent to your email address each time you log in to ensure that it is you who logs in to your account.
If you do not provide the above information, you will not be able to log in to your account, and you will not be able to use functions that require login (such as shopping cart checkout, etc.), but this will not affect your normal browsing or search functions.
(3) Purchase and gift information <br>When you purchase goods online, we will need to collect your order information, receipt information and other information you actively provide, including:
1. The products you choose to add to your shopping cart;
2. Orderer’s name, email, and payment information;
3. The name, address, contact number and other necessary information for delivery of the consignee;
4. Your date of birth to get birthday discounts or gifts.
5. You share event information and information about gift recipients.
If you do not provide the above information, you will not be able to use the purchase function or successfully receive the goods or enjoy the event discounts.
If you provide personal information related to relatives and friends in order to share promotional information, please make sure to obtain the consent of the owner of the personal information in advance.
(4) Consultation and after-sales service<br>If you use our online customer service, we will save the communication software account used, related communication and conversation records, including text content and transmitted pictures or videos, etc. We collect this information to help you successfully complete the transaction, ensure the security of your transaction, inquire about order information, provide customer service and after-sales service, and other purposes clearly informed by us. If you refuse to provide it, we may not be able to effectively complete the consultation and after-sales service.
(5) Cookie Information <br>To ensure the normal operation of the website, we will store a small data file named Cookie on your computer or mobile device. Cookies usually contain identifiers, website names, and some numbers and characters. With the help of cookies, the website can store information about your login status, improve service/product quality and optimize user experience. We will not use Cookies for any purpose other than those stated in this Privacy Policy. Please understand that some of our services can only be achieved through the above technologies. If your device or related programs allow it, you can turn off or delete the above technologies or modify the acceptance of cookies by changing the settings or settings. However, in some cases, this action may affect the safe access to us. online platform and use of our products or services
3. How we protect your information
(1) We take all reasonable and feasible measures to protect your personal information, such as adopting encryption technologies such as transmission protocols and using https to provide browsing services to ensure the security of user data during transmission. Encryption technology is used to encrypt and save users' personal information, and isolation technology is used to isolate it. When using personal information, such as personal information display and personal information correlation calculation, we will use technologies including content replacement and SHA256 to increase the security of personal information use, and use strict permission control technology to protect personal information.
(2) We establish information security management standards to regulate the storage and use of personal information, and conduct security control through the signing, management and auditing mechanisms of confidentiality agreements for information contacts.
(3) You are also required to work together to protect the security of your personal account and personal information. Please do not transfer or lend your account or password to others.
(4) If we share your information with any third parties, we will strive to ensure that these third parties comply with this policy and other appropriate confidentiality and security measures we require them to comply with when using your personal information.
(5) Due to technical limitations and various possible malicious means, in the Internet industry, even if every effort is made to strengthen security measures, it is impossible to always guarantee 100% information security. You need to understand that the systems and communication networks you use to connect to our services may have problems due to factors beyond our control.
4. How we use your information
(1) We may use the information collected in the process of providing services to you for the following purposes:
1. For identity verification, customer service, security prevention, fraud monitoring, archiving and backup purposes to ensure the safety of the goods and services we provide to you;
2. Provide services to you, explain that we provide new features and improve our existing services;
3. Analyze your use of our services so that we can better understand how you access and use our services, so as to respond to your personalized needs;
4. Prepare an overall report on relevant user groups to allow you to participate in surveys about our products and services;
5. Software certification or management software upgrades.
6. When you use our services, send emails, text messages, news or push notifications to your device.
7. When there is any information security or infringement hazard, whether it infringes on our rights or the rights of our third parties, we may be required to transfer relevant information (including but not limited to device information, connection information, etc.) in accordance with contracts or regulations in order to investigate and eliminate the hazard. Online information, login information, operation information) are provided to right holders or government agencies.
8. When you request from us or through us to experience, subscribe, purchase or use in any way goods or services authorized by third parties or jointly provided by third parties in any way, we may provide your personal information. Only by contacting the authorized party or third party of the product or service can you enjoy the complete product and service.
9. In order to provide, understand, maintain and improve our services, we may provide your personal information to affiliated companies or share it with partners and third-party vendors, suppliers, contractors, goods or service sellers, but the scope of sharing will be Use or disclose customer personal information as necessary for the operation within the scope of the aforementioned service purposes.
(2) Customer information retention period and storage security
1. We will keep the personal information you provide for the purpose of providing you with various membership services until you delete your account or when you exercise relevant personal rights.
2. Regarding the personal information you provide, we will formulate strict regulations on the information system and company operating rules. Anyone must process and use the necessary information under the authorization regulations specified by Kelijian.
(3) In addition to the above circumstances, we may also disclose your information, records or electronic communications for the following reasons:
1. Comply with applicable laws and regulations;
2. There is a contract or legal relationship similar to a contract with you, within the scope of the purpose of the legal relationship, and appropriate security measures are taken for your personal information.
3. Comply with court orders or other legal procedures;
4. Comply with the requirements of relevant administrative agencies;
5. Necessary to promote public interests;
6. To prevent major harm to the rights and interests of others;
7. Other reasonable and necessary purposes that are beneficial to your rights and interests.

5. How do you manage your personal information?
(1) We protect you from exercising the following rights over your personal information:
1. Inquire, correct or supplement your personal information
(1) You can make inquiries, corrections or additions by logging in to your account:
(2) If you are unable to query, correct or supplement your personal information through the above methods, you can contact us through the customer service mailbox service.cc@clinicocare.com and inform us of your needs.
2. Request to make a copy and stop collecting and using your personal information. If you need a copy of your information or want us to stop collecting and using your personal information, you can. You can contact the customer service email service.cc@clinicocare .com to contact us with your needs.
3. Delete your personal information. We will only store your personal information for the shortest period of time as required by law or necessary. If you need to delete some of your personal information, please contact us (customer service email service.cc@clinicocare.com).
You understand and agree: When you or we assist you in deleting relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technologies, but we will safely store your personal information and store it Isolated from any further processing until backups can be purged or anonymized.
(2) Respond to your above request
1. To ensure safety, you may need to provide a written request or prove your identity in other ways. We may ask you to verify your identity before processing your request. We will respond as soon as possible.
2. For your reasonable request, we will respond to your request with processing opinions or results within 15 days. In principle, we do not charge fees, but for repeated requests that exceed reasonable limits, we will charge a certain fee at our discretion.
3. Requests that are not directly related to your identity, repeat information for no reason, require excessive technical means (need to develop new systems or fundamentally change current practices), pose risks to the legitimate rights and interests of others, or are unrealistic , we may reject it.
4. In the following circumstances, we will not be able to comply with your request:
(1) Directly related to national defense security, public health security, and major public interests;
(2) Directly related to criminal investigation, prosecution, trial and execution of judgments;
(3) There is sufficient evidence that the personal information subject has subjective malice or abused his rights;
(4) To protect the major legitimate rights and interests of life and property of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;
(5) Responding to the request of the personal information subject will cause serious damage to the legitimate rights and interests of the personal information subject or other individuals or organizations;
(6) Involving trade secrets.

6. Minors or persons with limited capacity use our services
(1) We do not provide product delivery services to children (under 12 years old). You should ensure not to fill in personal information or related contact information about children.
(2) When using this platform and this service, we presume that you have the appropriate civil capacity. If you are a minor or a person with limited capacity, we ask that you ask your parents or guardians to read this policy carefully and obtain the consent of your parents or guardians before using our services or providing information to us. .

7. Scope of application and adjustments of the privacy and personal information protection policy
(1) This policy applies to all activities on this platform and the use of this service. However, this policy only applies to the information we collect. We are not responsible for protecting your login, link and stay on other websites or applications through us. Programmatic privacy means that this policy does not apply to information collected by websites, service platforms and systems of relevant third parties or partners linked through our services. For example, your information will be stored when you make a payment through a link from our page to a third-party financial institution's payment page. Therefore, we recommend that you be careful when leaving our website and carefully read the privacy statements of other websites and applications that collect personally identifiable information.
(2) Our privacy and personal information protection policies and other related agreements will be appropriately revised according to actual needs in response to changes in the social environment, legal regulations, and technological advancements. If we decide to change the way we collect, store, protect and use information, we will prompt you on the website or take appropriate business steps, or notify you via email and explain the reasons for the change. In this case, if you continue to use our services, you agree to the revised Privacy and Personal Data Protection Policy.
(3) If you have any questions about this policy, the revised content or any related matters, please feel free to submit comments through the customer service mailbox service.cc@clinicocare.com and we will serve you as soon as possible.