refund policy

[Instructions for Returns and Refunds]
From the moment you receive the product, you are entitled to a 7-day hesitation period (please note that the hesitation period is not a trial period! ) ,
If the returned/exchanged product is not in brand new condition and the packaging is complete (not damaged or unopened), your return rights will be affected and you will still be responsible for the cost of the product.

￭ If the product you purchased is the following special product, please pay attention to the following return precautions:
1. For products with a short shelf life promoted by the event, you will not be able to enjoy the 7-day hesitation period after receiving the product and no returns will be processed.
2. Products that cannot be restored to their original condition once unpacked will not be entitled to the 7-day hesitation period and will not be returned in accordance with the provisions of the Consumer Protection Law. Please do not return the product before you are sure whether you want to return it. Unpack.
￭ If you need to unsubscribe, please apply within 7 days of arrival (7 days starting from the day after you receive the product) Return the product and fill in the relevant return information, return the returned product to the complete original box (including gifts), seal it and wait for collection by the logistics personnel. The returned product will be returned and accepted by the Kelijian Biotechnology team.
￭ After receiving the product and confirming the acceptance, the Kelijian Biotechnology team will proceed with the refund process. An email will be sent to your contact email on the refund date. Please ensure that the contact email is correct.

Apply for return

【Exchange service】
There is no exchange service for the goods purchased on this platform. Please contact the service email or return the goods.
For products purchased outside this platform, please return to the original place of purchase to understand and follow the return and exchange regulations.

【Order Cancellation】
There is no order cancellation process on this platform. If necessary, please use the return process.